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<h2 style="margin-left:12px; text-align:center"> Trainer. Ragheed Al Lahham </h2>

<h2>Personal information:  </h2>

<h2>                                    Marital Status: Married </h2>

<h2>                                    Nationality: Syrian </h2>

<h2>                                    E-mail: ragheed.lahham@gmail.com </h2>

<h2>                                    Mobile:  +971 588 310 314  </h2>

<h2>                                    Dubai - UAE</h2>

<h2>Education:                      Master Instructor Microsoft Office XP                           2003 </h2>

<h2>                                                 Bachelor in Civil Engineering “Damascus University”                                                                                                        1993 
 </h2>

<h2 style="text-align:justify">Certified Trainer for Operating Systems and Microsoft Office Software, I have extensive experience including Training of Trainers and Training Consultant associated with leading companies including Banks, Telecom, Engineering, Young Students, Government and Ministries Employees, International Organizations, I managed the Computer Skills Department at Syriatel Academy and managed several computer centers, in addition, I am a trainer for the Higher Institute of Science and Technology.</h2>

<h2 style="text-align:justify">Since 2010, I have worked in Syria and UAE on online training and direct training as needed. I work as a master trainer for selecting trainers for training courses. I am a developer for personal skills courses and courses for using computers and software. Specializing in educational strategies, discovering talents and choosing the right place for them in work fields.</h2>

<h2 style="margin-left:11px; margin-right:7px">Training areas: </h2>

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	<h2>Train the Trainer (TOT) and Coaching courses </h2>
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	<h2>Computer Driving Training Courses ((ICDL) </h2>
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	<h2>Training courses on the use of computer operating systems (Dos - Windows) </h2>
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	<h2>Courses on using office programs for computers (Microsoft Office) </h2>
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	<h2>Training courses on computer design and drawing programs (design - graphic) </h2>
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	<h2>Electronic archive</h2>
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	<h2>Computer skills development courses. </h2>
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	<h2>Sales training and customer service. </h2>
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	<h2>Office management training. </h2>
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</ul>

<h2 style="margin-left:11px; margin-right:300px">Professional Experience  </h2>

<h2 style="margin-left:37px">Consultant Trainer                                                                                 UAE</h2>

<h2 style="margin-left:37px">EBTECH TECHNOLOGIES                                                                        2020 – Present</h2>

<h2 style="margin-left:37px">Leadership and innovation                                                                      2020 – Present</h2>

<h2 style="margin-left:37px">HDTC                                                                                                                                    2019 – Present</h2>

<h2 style="margin-left:37px">TrainProg Academy                                                                                                      2018 – Present European Biasness Center For Training & Development            2017 – Present TPS World Learning - Total Power Solutions                            2013 – 2017</h2>

<h2 style="margin-left:37px">Train of Trainer (TOT)                                                                          Syria, Lebanon</h2>

<h2 style="margin-left:37px">ALTanmya Education & Development                                                                 2015 – Present</h2>

<h2 style="margin-left:37px">L’Institut Européen de Coopération et de Développement (IECD)      2013 – Present Alpha Association                                                                         2013 – Present</h2>

<h2 style="margin-left:37px">Projects & Maintenance Manager                                                       Syria </h2>

<h2 style="margin-left:37px">International Gateway Technology (IGT)                                               2009 -2013</h2>

<h2 style="margin-left:37px">Syriatel Mobile Telecom Academy                                                          2001 -2009</h2>

<h2 style="margin-left:37px">Certified instructor for Operating systems, Office programs       Syria </h2>

<h2 style="margin-left:37px">Higher Institute of Science and Technology                                                      2009 -2013</h2>

<h2 style="margin-left:37px">Syriatel Mobile Telecom Academy                                                                         2003 -2009</h2>

<h2 style="margin-left:37px">SBS Training Centre                                                                                                      2001 -2013</h2>

<h2 style="margin-left:37px">Khawarezmi Training College                                                                                  1997 -2013</h2>

<h2 style="margin-left:37px">CompuLine Computer Center                                                                                  1997 -2000</h2>

<h2 style="margin-left:37px">Al-Bassel Computer Center                                                                      1995 -1999</h2>

<h2 style="margin-left:37px">Training and Development Manager                                                  Syria </h2>

<h2 style="margin-left:37px">Al-Bassel Computer Center                                                                      1997 -1999</h2>

<h2 style="margin-left:37px">Ekraym United Company </h2>

<h2 style="margin-left:11px; margin-right:7px">Courses: </h2>

<h2 style="margin-left:17px">ICDL                                                                             Microsoft Word Version 2002 Expert </h2>

<h2 style="margin-left:17px">Master Instructor Microsoft Office XP                        Microsoft Access Version 2002 </h2>

<h2 style="margin-left:17px">Master Microsoft Office XP                                          Microsoft Excel Version 2002 Expert </h2>

<h2 style="margin-left:17px">Microsoft Outlook Version 2002                                 Microsoft Power Point Version 2002 </h2>

<h2 style="margin-left:17px">Presentation Skills                                                                    Train the Trainer – TOT</h2>

<h2 style="margin-left:17px">Strategic Training needs                                                        Business Ethics</h2>

<h2 style="margin-left:17px">Stress Management                                                                  One Minute Manager</h2>

<h2 style="margin-left:17px">Report Writing                                                                            Problem Solving & Decision Making</h2>

<h2 style="margin-left:17px; margin-right:-12px">Supervisory Skill, Communicating Effectively, Decision Making, Praise, Criticism, & Conflict</h2>

<h2 style="margin-left:17px">Beyond Communication Defensive Driver Training   Everyday Leader Ship Workshop </h2>

<h2 style="margin-left:17px">Microsoft Windows Server 2003 Environment </h2>

<h2 style="margin-left:11px; margin-right:7px">Authorities worked with since 1990 </h2>

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		<h2><a name="_Hlk72493035">UAE Ministry of Interior </a></h2>
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		<h2>Dubai real estate interests </h2>
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		<h2>Tamani Marina Dubai  </h2>
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		<h2>UNHCR in Syria </h2>
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		<h2>Dubai Electricity and Water Authority (DEWA)</h2>
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		<h2>Abu Dhabi Electricity and Water Authority (ADWEA) </h2>
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		<h2>Radio and Television Corporation Syrian Arab </h2>
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		<h2>Ministry of Justice and the Justice Palace in Syria </h2>
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		<h2>Ministry of Education (project information dissemination) </h2>
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		<h2>Commercial Bank of Syria </h2>
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		<h2>Agricultural Bank of Syria </h2>
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		<h2>Real Estate Bank of Syria </h2>
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		<h2>Employees Syrian Mobile Telecom (Syriatel) </h2>
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		<h2>Vanguard Organization in Syria (GC) </h2>
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		<h2>Youth Organization in Syria (GC) </h2>
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		<h2>Daraa Governorate (Engineers and Staff)</h2>
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	</ul>
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